How can I buy from your website?
make purchases on kunzite.qa you need to register; however, we suggest you create an account to access the services & promotions dedicated to our value customers.
How can I search from your website?
Discover new collections directly from our Home Page selections, by choosing category from the navigation menu.
Is the Product information available your website?
On each product page, you will find all available sizes and colors and a description of the item, and when applicable, Click on the product image to zoom in and see all of the details.
How can I measure my size?
Bust
Hold a tape measure around the fullest part of your chest, keeping the tape level with the floor. This is your bust size. (Please note that this is NOT the same as your bra size)
Waist
Hold a tape measure around your natural waist, keeping it level with the floor. This is your waist size.
Hips
Hold a tape measure around the largest part of your hips, keeping the tape level with the floor. This is your hip size.
Please measure yourself carefully prior to placing an order. Measure yourself by following the instructions above. The size chart above provides a general guideline for body measurement. Individual garments may vary due to differences in cut and style.
| Fullest part | S | M | L | XL | XXL | XXXL |
| Bust | 35″ | “36 | “38 | “39 | 40” | 41” |
| Waist | 28″ | 29″ | 31″ | “32 | 33” | 34” |
| Hips | 38″ | 39″ | 40″ | “41 | 42” | 43” |
| Size unit | S | M | L | XL | XXL | XXXL |
| US | 8 | 10 | 12 | 14 | 16 | 18 |
| UK | 12 | 14 | 16 | 18 | 20 | 22 |
| EUR | 40 | 42 | 44 | 46 | 48 | 50 |
How can I order?
- From the item page, select the desired color and size of the product
- Add the product to your Shopping Bag
- Once you have finished shopping, click the “Proceed to Checkout” button in your Shopping Bag
- Enter your email and your shipping address
- Select a shipping and a payment method
- Check that the information you entered is correct and click “Purchase Now”
- You will receive an email containing your Tracking Number once your package has been shipped from our warehouse.
The payment and web security?
We accept all major Debit / Credit Cards for payment.
We guarantee the transmission of your Card data , we use the highest of banks security standards.
How about the safeguard for purchases?
Online payment purchases: always be asked to enter your CVV code for every order.
The bank Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.
How can deliver my shipment?
| Shipping | Times | Cost |
| International Regular via UPS | Specified by
the company |
Calculated on the wight,
Packaging dimensions & address distance .
|
| Local Regular via Snoonu |
For the Countries where taxes and duties cannot be calculated beforehand, you will be asked to pay them at delivery to the courier and you may need to pay import duties and local taxes.
You will receive an email containing your Tracking Number once your package has been shipped from our warehouse.
Our warehouse is closed for official Islam and national Holidays.
Please plan accordingly as orders will not be shipped .
All orders are processed automatically and we are unable to expedite or delay shipping times.
What are the official working hours?
The website is available 24 hours a day 7 days a week, except for the Atelier closed on Islamic holidays (Eid al-Fitr, Eid al-Adha) official (Qatar Sports Day, Qatar National Day).
Please plan accordingly as orders will not be shipped.
All orders are processed automatically and we cannot expedite or delay shipping times.
How can I Return the products & Refunds?
You can request to return one or more items by contacting us within 3 days of the delivery date.
Shipping your return back is quick and easy with the paid invoice and label included in the package.
*Remember that you must ship your package within 3 days of the delivery date and the refund as the official bank procedures.
How can I browse your Website with best viewed?
Our website is best viewed with the latest versions of the major browsers. Make sure that you have installed the most updated versions of the browsers that you most frequently use.
If you experience navigation problems, we suggest that you:
- Eliminate any Cookies and Temporary Files from your computer
- Check that Javascript is enabled.
- If the problem persists, please contact us with the following details:
- Your operating system (Windows Vista, Mac OS X, etc.)
- Internet browser and last version from : Internet Explorer , Firefox, Safari, Google chrome ….ect.